Additionally, we take care of software updates and, once a year, we give you input on how you can optimise your IT system.
Our support team is ready to help you by telephone, email or via our online service desk. Through our service department, you get access to Kamstrup’s collective expert knowledge and experience.
We perform an annual system check where we review your entire meter reading system’s IT setup and ensure that it runs smoothly. You get suggestions for improvement, and we can tell you when it is necessary to replace your IT equipment, so you avoid unnecessary investments.
In the event of operational failure or other critical situations, we help you minimise the consequences and normalise operations as quickly as possible.
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Preparedness in emergency situations
We implement your software updates directly via a remote connection. You avoid any hassle and never have to wonder whether your software is updated.
At the annual user group meeting, you get updated knowledge and the opportunity to spar with a network of like-minded peers about your experiences and solutions.
*User group meetings take place in selected countries. Contact Kamstrup to learn more.Read more about our support agreement