“Kamstrup’s meters are more accurate than other manufacturers we have experience with. There is very little error in these meters compared to those we had before”, says Ronny Urholmen, Project Manager in Sarpsborg Municipality.
Better overview = Easier and more efficient work
With Leak Detector and Kamstrup’s smart water meters, Sarpsborg Municipality has gained a much better overview of their network due to added data and wireless communication that allows remote reading of the water meters.
In fact, Sarpsborg Municipality has used Leak Detector to find 40% of the total 55 leaks found since utilising Kamstrup’s smart metering and software. 2 of these leaks were on municipal pipes.
Nowadays, Sarpsborg Municipality uses Leak Detector every day to detect leaks using the filtering options in the software to get an easy overview. Leak Detector work particularly well on private service connections.
“We just move the filter and use the red symbols as leak points. Leak Detector gives us an indication of where there may be a leak. Then we drive out to the address and listen. This has become a more efficient way to find leaks”, Ronny Urholmen explains and adds:
“By entering in details on leaks and other events in Leak Detector, we have a historical overview and do not have to go out to the same addresses several times if the meter registers a noise source that turns out not to be a leak. This gives us a much better overview of our network without much hassle.”
Fair payment and easy phone calls
Sarpsborg Municipality decided all inhabitants in the municipality should have intelligent water meters installed to help reduce water consumption and get a fairer payment based on consumption.
Now, with help from Kamstrup, inhabitants get a much better overview of their own consumption where they only pay for what they use. This is an excellent opportunity for households to save money through smarter consumption.
“We have gotten a good overview of inhabitants’ water consumption. When inhabitants complain about high water consumption, we can look at the overview in the system and possibly give a good answer there and then”, Ronny Urholmen explains.
“Previously, we had to go out for an inspection, test whether the mechanical water meter measured correctly and drain 100 litres of water to check if the consumption was correctly read on the water meter. This took a long time. Now we can, in many cases, help the customer over the phone.”
Discover 4 times as many leaks per year
Ronny Urholmen believes that Sarpsborg Municipality will use more of the opportunities that smart water meters from Kamstrup can offer in the future. They are looking at infrastructure for data collection across the municipality and hope to gain more from their partnership with Kamstrup.
“The collaboration with Kamstrup has been impeccable, and they have always been available for questions and help when we need it. Based on Kamstrup’s recommendation, we believe we have the opportunity to discover almost 4 times as many leaks per year with Kamstrup`s solution, according to Kamstrup, says Ronny Urholmen