“Thanks to improved metering accuracy, we expect a 2% increase in billed water.”

- Annelies Gebruers from water-link’s Client Contact Center

The challenge:

Inaccurate meters inflate costs

Belgian water utility water-link serves over 640,000 end-users across Antwerp. Until recently, due to a fleet of mechanical water meters, customers were required to manually read their meters and report the value either by mail, online or by phone . But since many never bothered, water-link spent time and resources collecting missing readings and conducting estimate calculations. That meant customers were not billed for their actual consumption and decisions on the utility’s operations weren’t based on accurate data.

The solution

Smart metering saves time and money

Around 160,000 of Kamstrup’s MULTICAL® 21 intelligent water meters have been installed across Antwerp and the entire roll-out of 205,000 meters is expected to be complete by summer 2021. MULTICAL® 21 is the first-ever smart water meter with integrated Sigfox communication, and where necessary, the meters will be installed together with Hydroko’s HydroKonekt smart valve, which also supports Sigfox communication. Thanks to the new smart meters, water-link goes from getting meter data as infrequently as once every two years to receiving values from all meters on a daily basis – a  solution that will cut costs and boost revenue.

“We are exploring further automation by building more intelligence into our system. Our goal is to be able to classify the alarms so we can focus on the most critical ones and handle them more efficiently.”

Bert Fabri, water-link Project Engineer

Learn more

Want to hear more about our intelligent metering solutions? Get in touch with our experts who can help you find the right tools to solve your challenges.

Let’s get the conversation started

How can we help you today?

I need

I want to

I wish to

1 2 3 4 5 6

Related customer cases

We use cookies both to ensure our website works properly and to collect statistics about users in order for us to improve the website. You accept the use of cookies by continuing to browse the site or by closing this banner. Read more.