The new meters are communicating hourly data automatically to the server through the READy network, which has made meter data collection and billing period much easier, faster and more efficient. This not only results in very high customer satisfaction, it has also greatly reduced the manpower required to manage operations and maintenance as they no longer have to go around the community manually.
From the beginning, being able to provide excellent service to their customers has been a priority for Emicool and the solution from Kamstrup helps them achieve that goal, says Mohammad Al-Hemeiri, General Manager at Aquacool Metering LLC, a sister-concern company of Emicool responsible for meter installation, supply and billing: “Kamstrup solutions are reliable and that adds to our credibility of service to our customers. This helps maintain our reputation in the market.”
In addition, Emicool reports that people have become more energy conscious, which has resulted in a decrease in consumption leading to significant energy savings.