Saldanha Bay is located in the Western Cape Region north of Cape Town in South Africa. The municipality has a dedicated strategy to become one of South Africa’s first smart cities and to be a role model for their country by being an innovative municipality leading the way through technology, best practices and a caring culture.
Part of the strategy is to combine the utility’s consumption data with the city’s information system to better utilise its value. In 2017, they therefore decided to install smart water meters that are read automatically via a radio network.
Saldanha Bay is situated in a water scarce part of South Africa. During 2017, the region faced one of the worst droughts in its history. The municipality knew they needed to start saving and managing water resources differently in order to ensure sustainability of their supply to the community.
Along with an immediate program of pressure management and severe water restrictions, they also decided to invest in a smart water metering solution. The focus for the municipality was threefold: Bring down water loss, ensure fair billing with accurate monitoring and consumption data and reduce meter reading costs.
The idea behind their holistic approach was to use technology to work with real-time data. Today, the utility is notified by alarms in the meters whenever leaks or bursts occur in their distribution network. As a result, they are now able to inform their customers before the incident becomes critical.
“With the new meters and the remote reading system, we are able to provide better service to our customers. The solution also makes it possible to get real-time data of the consumption and water balances, which gives us valuable information about our distribution network. We have already seen massive improvements since we implemented the smart metering solution” says Saldanha Bay Municipality.
Saldanha Bay Municipality