The project was an ambitious move for the society and initially, it faced resistance from some residents as they were required to shift from traditional metering with half of the meters in non-working conditions to a fully functioning smart metering system. Also, it seemed like a huge investment for the residents, so the committee came up with an innovative way of getting the funding by using the existing water security deposit to subsidise 50% of the investment.
Eventually, the residents realised the benefits it would bring and there has been no looking back since, explains Ramesh. “One resident challenged his water bill and demanded an explanation. We simply changed the meter to another one, which showed the exact same reading, and then there were no questions asked.”
In the first phase, 40 meters were installed and after reaching 100% satisfaction, smart meters were procured for all 170 villas. “The Kamstrup meter looks robust and durable from the make and design, which just assures customers that it is both accurate and reliable,” says Murulikrishna A.G. then Treasurer of the management committee of Rainbow residency.
He also emphasises that after sales service from Virgo Technologies, Kamstrup’s official partner in the region, has been great and that local support from Kamstrup was available at all contact points, all of what has resulted in an overall very fulfilling experience and an extremely satisfying project.