Meter data provides knowledge
For AVA, the shift to intelligent district heating has also meant an entirely new way of using meter data. This includes using meter data for more than just billing and giving customers direct access to their own data in the eButler app – Kamstrup’s online solution for visualising meter data.
A study by the Danish Technological Institute based on interviews of approximately 1,200 customers shows that, out of the 29% who tried using eButler, 73 % have used it again. They are generally very satisfied and have achieved substantial savings as a result of reducing their heat consumption based on the information in eButler. For the utility, the solution also opens up to a more valuable cooperation with the individual district heating customer which leads to further opportunities for operational savings in the distribution network.
Another example of out-of-the-box thinking with regards to the potential of meter data, is AVA’s idea to use a service meter – or technical meter – to acquire knowledge. The technical meter is a completely standardised meter, but instead of being used for billing purposes, it is used to gain detailed information on, for instance, the behaviour of residents or energy performance of buildings when compared to historical data or a reference house. This enables AVA to target their energy efficiency efforts even more effectively.