This is not the first time that DIN Forsyning has been among the first to try something new. The utility has undergone impressive development over many years; from primarily reading meters manually, using thousands of handwritten meter reading cards, to reading them via refuse collection trucks, to being one of the very first utilities to use a radio network and now to using completely new meter reading technology.
“We must administer the customers’ money in the best possible way, so we’re always looking to see if we can make an investment today that will save money in a couple of years’ time. But it is efficiency that drives us. If a completely new system can do all sorts of things but requires that we replace all of our meters again or employ three more people, then it does not make sense,” says Keld Jensen.
According to Keld Jensen, the linkIQ® project has shown the importance of choosing the correct partner, especially when doing something new. “Our collaboration with Kamstrup has been excellent. Of course, there were times when we disagreed or where the test showed something other than we’d hoped for – that’s the way it is with completely new things. But we talked about it and we solved the problems.”
DIN Forsyning has major plans for its meter data once full system rollout has taken place – for the benefit of both the utility and the customers. “We want to look at how we can use the data to secure our network and trace leaks and how we can get leak alarms from the meters out to the customers. We also want to be able to show more meter data in our customer portal, so we can advise customers about consumption and optimisation more individually. There are lots of options,” says Keld Jensen.