Incidents

Efficient event management and information about the different digital events in your distribution network

Get eyes on your network - even when you aren't looking

Incidents constantly watches your distribution network - so you don't have to. You get efficient event management and information about the different digital events in your distribution network that require your attention such as water leaks, dry meters, tampering attempts and more.

Incident gives you an overview of the different events with notifications based on data from your smart meters as well as the tools to prioritise and handle them. Whenever an incident occurs in your distribution network, you will instantly receive a notification based on the rules that have been setup letting you react a lot faster than previously.

Map-based overview

All events are shown on a map to make it easy for you to stay up to date on the current state of your distribution network and prioritise which events you need to handle. You can find irregularities earlier, handle them faster and reduce the consequential damage.

The events included can be alarms, notifications and info codes from supported smart meters, sensors and pumps. The events can also include alarms generated from Water Intelligence if the water loss in one of your districts rises above pre-defined limits.

Alarms & notifications

To ensure that you can take action as soon as a critical event, like a large burst, occurs, you can setup alarms and be notified via either email or text message. You decide how severely events should be rated and you can sort them after severity, type, time, active or historical and whether they have been acknowledged. 

You can also set-up permanent surveillance of strategically important meters and create rules for how you want to be notified – ensuring that you only receive information about relevant incidents.

Tools to handle events

You can assign events to members of your team for further investigation and an “acknowledge” function ensures that all events are handled. Comments can be added to the different events to ensure that important information is shared, stored and easily accessible if needed again. 

You can also "snooze" an event if your investigations show that the event is a false positive. This ensures that you can remove irrelevant events, avoid an information overload and get a clear overview of the events that needs your attention.

You are in control

To make sure that you can take action as soon as a critical event, like a large burst, occurs in your distribution network, you can setup alarms and be notified via either email or text message. You decide how severely events should be rated and you can sort them after severity, type, time, active or historical and whether they have been acknowledged. You can even set-up a permanent surveillance of strategically important water meters and make different rules for how you want to be notified in case of different event types.

This ensures that you only receive information about relevant events and that you can be assured that your distribution network is being watched - even when you aren't looking.

Data creates value for Assens Water Utility

Assens Water Utility is one of the test-customers who have participated in the development of our analytical tools for water utilities. They expect to be able to improve their customer service and to optimise their work to reduce their water loss.

“Our ability to fully exploit the data by pinpointing the water loss that isn’t related to a problem in a household saves us money and makes our work easier at the same time.” says Anne Lyndorff Hovmøller from Assens Water Utility.

The future is digital

The digital utility is rapidly developing. We have a world of knowledge available at our fingertips. Not in the least due to the technological development providing us with new resources and tools that are radically changing the utility's options for getting an overview of the entire distribution network - all the way to the consumers.

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