System Support

– direct access to specialists

Need support now?

With Kamstrup’s support solution you get fast, effective and personal support for your meter reading system. Our many years of experience and expertise is available to you, when you need it.

Additionally, we take care of software updates and, once a year, we give you input on how you can optimise your IT system.

Your benefits

Expertise at hand

Our support team is ready to help you by telephone, email or via our online service desk. Through our service department, you get access to Kamstrup’s collective expert knowledge and experience.

Annual input for IT setup

We perform an annual system check where we review your entire meter reading system’s IT setup and ensure that it runs smoothly. You get suggestions for improvement, and we can tell you when it is necessary to replace your IT equipment, so you avoid unnecessary investments.

Preparedness in emergency situations

In the event of operational failure or other critical situations, we help you minimise the consequences and normalise operations as quickly as possible. Get in touch

Always updated software

We implement your software updates directly via a remote connection. You avoid any hassle and never have to wonder whether your software is updated.

Sparring and knowledge sharing at
user group meetings*

At the annual user group meeting, you get updated knowledge and the opportunity to spar with a network of like-minded peers about your experiences and solutions.

*User group meetings take place in selected countries. Contact Kamstrup to learn more.

Targeted optimisation of your network

If you read meters via radio network, a Kamstrup Network agreement gives you a half-yearly network analysis in addition to the other services in System Support Basic. We evaluate the stability and performance of your network based on test readings, reading statistics as well as log and route files. You get a list of specific suggestions for improvements, and we subsequently inform you of the effect of the changes you make.