Incidents constantly watches your distribution network - so you don't have to. You get efficient event management and information about the different digital events in your distribution network that requires your attention such as leaks, dry meters, tampering attempts and more.
Incidents gives you a complete overview of the different digital events in your distribution network – and the tools to prioritize and handle them.
All events are shown on a map to make it easy for you to stay up to date on the current state of your distribution network and prioritize which events to handle. You can find irregularities earlier, handle them faster and reduce the consequential damage.
The events included can be alarms, notifications and info codes from supported smart meters, sensors and pumps. The events can even include alarms generated from Water Intelligence if the water loss in one of your districts rises above pre-defined limits.
Manage the events in your distribution network
Incidents gives you the tools needed to handle the events in your distribution area.
You can assign events to members of your team for further investigation and an “acknowledge” function ensures that all events are handled. Comments can be added to the different events to ensure that important information is shared, stored and easily accessible if needed again.
You can also "snooze" an event if your investigations show that the event is a false positive. This ensures that you can remove irrelevant events, avoid an information overload and get a clear overview of the events that needs your attention.
To make sure that you can take action as soon as a critical event, like a large burst, occurs in your distribution network, you can setup alarms and be notified via either email or text message. You decide how severely events should be rated and you can sort them after severity, type, time, active or historical and whether they have been acknowledged. You can even set-up a permanent surveillance of strategically important water meters and make different rules for how you want to be notified in case of different event types.
This ensures that you only receive information about relevant events and that you can be assured that your distribution network is being watched - even when you aren't looking.
Assens Water Utility is one of the test-customers who have participated in the development of our analytical tools for water utilities. They expect to be able to improve their customer service and to optimize their work to reduce their water loss.
“Our ability to fully exploit the data by pinpointing the water loss that isn’t related to a problem in a household saves us money and makes our work easier at the same time.” says Anne Lyndorff Hovmøller from Assens Water Utility.