With Kamstrup’s support solution you get fast, effective and personal support for your meter reading system. Our many years of experience and expertise is available to you, when you need it. 
   
Additionally, we take care of software updates and, once a year, we give you input on how you can optimize your IT system.

Your benefits

Expertise at hand
Our support team is ready to help you by telephone, email or via our online service desk. Through our service department, you get access to Kamstrup’s collective expert knowledge and experience.
 
Annual input for IT setup
We perform an annual system check where we review your entire meter reading system’s IT setup and ensure that it runs smoothly. You get suggestions for improvement, and we can tell you when it is necessary to replace your IT equipment, so you avoid unnecessary investments. 

Preparedness in emergency situations
In the event of operational failure or other critical situations, we help you minimize the consequences and normalize operations as quickly as possible.  Get in touch
Always updated software
We implement your software updates directly via a remote connection. You avoid any hassle and never have to wonder whether your software is updated.
 
Knowledge sharing at user group meetings*
At the annual user group meeting, you get updated knowledge and the opportunity to connect with a network of like-minded peers about your experiences and solutions.
  
*User group meetings take place in selected countries. Contact Kamstrup to learn more. Read more about our support agreement

Targeted optimization of your network

If you read meters via radio network, a Kamstrup Network agreement gives you a bi-annual network analysis in addition to the other services in System Support Basic. We evaluate the stability and performance of your network based on test readings, reading statistics as well as log and route files. You get a list of specific suggestions for improvements, and we subsequently inform you of the effect of the changes you make.

Support Voucher 

If you are not ready to sign up for a yearly support agreement, but know you need support on a regular basis,
we can offer you the option of a 10 hour Support voucher. You get access to the expertise that you are used to at a 
reduced hourly price. It is valid for 2 years.

Register your interest and we will get back to you.

Contact us

Are you interested in a service solution? Send us a few words, and we will contact you as soon as possible.
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