- CEO, Jens Bastrup, from Skanderborg Utility.
Skanderborg Utility, the municipal water supplier and wastewater management company in central Denmark, has an ambitious vision: To be the country’s most modern water company by 2017.
In order to achieve this goal, they had to develop new processes to improve their day-to-day efficiency, while supporting this strategic vision. Additionally, the utility wanted to increase their focus on ensuring the best customer service. A natural first step in this process was investing in intelligent water meters from Kamstrup.
- CEO, Jens Bastrup, from Skanderborg Utility.
Data from the intelligent flowIQ® water meters are collected via drive-by technology. This provides the company with several benefits. They no longer rely on the consumer to properly read the meter, or disturb them to obtain consumption data. When Skanderborg Utility wants to collect meter data, they simply drive by the house where the meter is located.
The data is then automatically collected and transferred to their billing software.
This solution provides the company with a significant saving in both time and money. In addition, the data collected is more detailed than what the consumer could ever deliver. It includes information about leaks and bursts as well as highest and lowest flow rates, helping Skanderborg Utility understand the water consumption and habits and thus be able to prepare for the future.
“Smart metering helps us with one of our focus areas: Customer satisfaction. We can help our customers identify leaks, to help them reduce their water consumption and save money,” says Bastrup.
Together with Kamstrup, Skanderborg Utility studied how they could maximize the use of data collected via smart metering – both in terms of customer satisfaction and improved performance. The solution resulted in benefits for Skanderborg Utility, the consumers and the environment.
Metering points: 6,000
Solution: flowIQ® 2100