Smoother billing cycles
In addition, the billing process is much smoother for both the billing department and customers. The city used to have complications with getting bills out within equal billing cycles, because of the difficulty of manually reading meters. This caused issues for customers when they would receive a bill that was for one month’s usage, then a higher bill the following month because it was for six or seven weeks’ usage. Now that they are using the drive-by meter reading system, the challenges of getting readings in time for equal billing cycles is no long an issue.