Spanning the size of 20 football fields, MyTOWN shopping centre in the heart of Kuala Lumpur, Malaysia, needed a water and energy metering solution befitting its size, quality and complexity.

Since opening in March 2017, MyTOWN has quickly become the jewel in Kuala Lumpur’s retail crown. It is home to over 400 international retail and dining options including the largest IKEA in Malaysia. With around 460 lots spread over five levels, MyTOWN covers more than 20 hectares. 

Developed and owned by Boustead Holdings Berhad & Ikano Pte. Ltd, it was only in the final stages of the design that the decision was made to utilise ultrasonic smart metering technology.

“Most of the building design and piping schematics had already been completed when it became apparent that we needed a solution that would enable us to measure and control energy and water wastage,” explains Dylan Chan, Head of Operations at MyTOWN Shopping Centre.

“With advanced heating, ventilation, and air conditioning (HVAC) in place to provide our visitors with the optimum level of comfort, it was imperative that we had a solution to control our outputs.” 

“We have 400 heat metering points and 250 water metering points covering a large area.”

“There were also certain constraints that we had to operate within given the stage we were at – which increased our need to find a flexible partner who could adapt to our needs. The clear choice of partner was Kamstrup.”

“There were certain constraints that we had to operate within given the stage we were at – which increased our need to find a flexible partner who could adapt to our needs. The clear choice of partner was Kamstrup.”

– Dylan Chan, Head of Operations at MyTOWN Shopping Centre

Remote data collection and transparency

MyTOWN required ultrasonic heat meters, BTU meters to measure thermal energy, to be integrated with its building management system (BMS) via a BACnet communications protocol to allow for live data collection. 

The ultrasonic heat meter of choice was the MULTICAL® 602 which has proven long-term stability and accuracy. When it came to the choice of ultrasonic water meter MyTOWN opted for the MULTICAL® 62.

It not only offers unparalleled consumption measurement but also provides leak detection and the highest level of control, efficiency and flexibility on the market. 

When installation is complete, both the energy and water meters will be connected by a wireless fixed network meaning the meters will be read remotely providing constant data measurements. 

“Kamstrup’s wireless fixed network data collection solution is superb. Because all of our energy and water meters will be linked in a wireless, fixed-network submetering system solution – life will be so much easier for us. 

“It’s a top-to-toe solution which will add tangible value to us as a business. The wireless network solves cable problems for us and allows for a large meter capacity,” explains the operations manager.  

“Not only does Kamstrup have top of the line European manufactured smart meters but they’re backed by a great local support team. Kamstrup’s history and long track record of success combined with their excellent support services means we can sleep easy thanks to their worry-free solution.”

“It’s a top-to-toe solution which will add tangible value to us as a business. The wireless network solves cable problems for us and allows for a large meter capacity,”  says Dylan Chan. 

Control over their operations

Installation of the meters is expected to be completed in the next few months and Dylan says MyTOWN is benefitting in lots of different ways. 

“Having ultrasonic smart meters in a wireless fixed network compared to mechanical meters is saving us money on wiring and installation costs as well as labour and running costs.”

“We’re going to have a total solution which gives us the autonomy to monitor and control our consumption data. It will be an easy to use solution which will save us time that we can then spend on other areas of the business.” 

MyTOWN is already thinking ahead and in the future will look to integrate their electricity, water and heat meters all into the same network to provide a single, streamlined reading, monitoring and billing solution.

About the project:

  • 400 ultrasonic BTU meters (MULTICAL® 602) 
  • 350 ultrasonic water meters (MULTICAL® 62) 
  • Automatic meter reading via a the READy wireless fixed network
  • Expected installation completion: 
    - Ultrasonic water meters: April 2018
    - Ultrasonic BTU Meters: September 2018
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