One radio mesh-system to handle multiple resources

Electricity, water and heat energy in one system

Simple and scalable

Vestforsyning, a large multi-utility supplier seated in Holstebro, Denmark, chose Kamstrup as full-line supplier of 41,000 smart meters and a smart metering system for electricity, heat and water, because of the wireless technology’s ability to deliver a high success rate on meter readings.
One Technology for Everything
Vestforsyning has a complex supply area where not all customers get their electricity from Vestforsyning, but some just heating energy or heat and water. This heterogeneous topography presents a challenge to the metering system’s architecture. Kamstrup’s radio mesh solution was chosen because of its capability and yet simple structure.
The radio mesh solution, being a standardized RF-system for all supply forms, copes with the challenge of variety: be it electricity, heating energy or water, it takes only one communication technology. Several radio mesh networks are simply clustered into the same smart metering system.

“It is absolutely crucial for our situation that the offered solution is independent of the electricity meter in order to deliver data from heat and water meters – and yet capable of integrating with electricity metering systems. With the chosen technology we don’t need any creative solutions for our special areas. We have one and the same system to solve everything. That kind of flexibility is extremely important for us.”



Jørgen B. Andersen, Head of department, Meter Services, Vestforsyning

Web portal

Improving customer services

Vestforsyning is developing a customer web portal supported by the new system, which will elevate the supply company into a strongly modernized customer service era. Not only will customers be able to log on to view their consumption data converted into financial terms from kWh, but they will also receive monthly reports by email or even alarms by SMS. The web portal will be supplemented by a smart phone app.

“In order to provide this service where we actually push information to our, hopefully more energy savvy, customers, we needed a metering system that would interface with our other data systems,” says Jørgen Andersen and continues: “We value customer satisfaction very highly and therefore consider energy consulting an important branch of our business.” In line with the customer centered ideology all heat meters are provided with leak surveillance.


“With the chosen technology we don’t need any creative solutions for our special areas. We have one and the same system to solve everything. That kind of flexibility is extremely important for us.”

Jørgen Andersen, Head of meter department at Vestforsyning

Holstebro, Denmark

Customer: Vestforsyning

Project: Combi-solution

- 41,000 smart meters for electricity, heat and water

- Multi-utility system 

- Timeframe 2011-2014


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